Support

Questions, problems or feedback: write to roland.ibrg@gmail.com. Please include your iPhone model and iOS version if something isn't working.

For questions about your treatment, contact your orthodontist or dentist. Arcly records what you report and does not give medical advice.

Common questions

Do I need an account?

No. Choose "Not now" when you start, and your records stay on your iPhone only. You can sign in later from Profile, then Privacy & data, to back up your records and photos. Everything already on the phone is kept and added to the backup.

I forgot to start or stop the timer

Open today's sessions to change a start or end time, add a session you missed, or delete one that's wrong. Daily totals update right away.

Can I use Arcly on two iPhones?

Yes. Sign in to the same account on both. Changes are backed up while the app is open and connected. If both phones are changed while offline, the most recent backup replaces the earlier one, and changes are not merged.

How do I restore my subscription?

Open Profile, then Subscription, and tap Restore. Use the same Apple Account you subscribed with.

How do I cancel my subscription?

On your iPhone, open Settings, tap your name, then Subscriptions, and choose Arcly. Deleting the app or your Arcly account does not cancel the subscription. Refunds are handled by Apple at reportaproblem.apple.com.

How do I export my data?

Open Profile, then Privacy & data, and tap Export my record. You get a file with your records and photos. Export works without a subscription.

How do I delete my data or my account?

Open Profile, then Privacy & data.

• Delete tracking data removes your sessions, trays and photos from the phone and the backup. Your account and subscription stay.
• Delete account removes your account and every backup. It needs an internet connection. Export first if you want to keep your record.